Privacy Policy

Ko Lake Villa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kolakevilla.com, make a booking, or interact with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking inquiry
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Interact with us on social media platforms

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Booking details (check-in/check-out dates, number of guests, special requests)
• Passport or identification details (when required for local regulations)
• Dietary preferences and special requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and manage your bookings and reservations
• Communicate with you about your stay, including confirmations and updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website, services, and guest experience
• Comply with legal obligations and local regulations
• Prevent fraud and enhance security
• Analyze website usage and optimize our digital presence

We may share your information with:

Service Providers

• Payment processors (Stripe, PayPal) for secure payment handling
• Booking platforms (Hostaway, Airbnb, Booking.com) when you book through these channels
• Email service providers for communications
• Analytics providers (Google Analytics) for website optimization

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking information is typically retained for 7 years for accounting and legal compliance purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your personal information for certain purposes

To exercise any of these rights, please contact us at Info@KoLakeVilla.com or call +94 711 730 345.

Our website may contain links to third-party websites, including booking platforms and social media sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Ko Lake Villa is located in Sri Lanka. Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: